Raya Sunhat in Natural

Your privacy matters to us. At Coastaltee, we are dedicated to safeguarding the personal information you share with us when using our website, services, or engaging in any interaction with our brand. This Privacy Policy explains how we collect, use, protect, and manage your data.

1.  Information We Gather

We may collect the following categories of data:

• Your Identity and Contact Details: This includes your name, email address, delivery address, payment information, and phone number – typically when you make a purchase or create an account.
• Purchase and Preference History: Such as the items you’ve ordered, your product interests, and details about your transactions.
• Technical and Usage Data: This might include your IP address, browser type, referring websites, and how you navigate our site, often collected using cookies or similar methods.

2. How Your Information Is Utilized

We collect and process your data to:

• Process and ship your purchases.
• Communicate with you about your orders or questions.
• Improve our website’s functionality and your experience.
• Send you updates, promotions, and newsletters (if you choose to receive them).
• Protect against fraud and ensure secure transactions.

We do not sell your personal information to outside parties.

3. Sharing with Third Parties

To operate our business efficiently, your data may be shared with trusted service providers, such as:

• Payment processors
• Shipping partners
• Marketing platforms (if subscribed)
• Analytics providers

These partners are required to use your information only to perform services on our behalf and must handle it securely.

4. Cookies & Tracking Tools

Cookies help us personalize your experience and track website usage. You can manage your cookie preferences via your browser settings. Disabling cookies may impact certain features of the site.

5. User-Generated Content

If you leave product reviews, comments, or other content on our site:

• Your submission may be visible to the public and indexed by search engines.
• We cannot control how others may use or interpret this information.
• Please avoid sharing sensitive personal data through public comments.

We are not responsible for any loss, misuse, or exposure of information you choose to make publicly available.

6. Third-Party Links

Our website may contain links to third-party websites. These external sites are not operated or controlled by us. We encourage you to review the privacy policies of any third-party services you interact with.

We are not liable for the data practices, security, or content found on those platforms.

7. Children’s Privacy

Our services are intended for individuals aged 13 and above. We do not knowingly collect data from children. If you believe a child has submitted personal data to us, please contact us to have it removed.

As of the date of this policy, we do not knowingly “sell” or “share” data of individuals under the age of 16 as defined under applicable laws.

8. Data Security

We implement appropriate technical and organizational measures to safeguard your information. However, no digital transmission or storage method is 100% secure.

We recommend avoiding the use of unsecured communication channels (e.g., public Wi-Fi) when submitting sensitive data.

9. Data Retention

Your information is retained only as long as necessary for:

• Fulfilling orders and providing services
• Maintaining your account (if created)
• Meeting legal or regulatory requirements
• Resolving disputes or enforcing our terms

We periodically review our data retention practices to ensure we are not holding information longer than required.

10. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Withdraw consent to receive marketing emails
• Object to certain data processing activities

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in legal requirements or our practices. Any revisions will be posted on this page with an updated effective date.

Questions about this Privacy Policy?

Please email us at support@coastaltee.com. We’re happy to assist you with any concerns about your data, your rights, or our practices.

At Coastaltee, we take pride in delivering high-quality products to our customers. However, if something isn’t right with your order, we’re here to help. Please read our return policy carefully before submitting a return request.

1. Eligibility for Returns

We want you to be happy with your purchase. Therefore, we accept returns under the following specific conditions:

• You received the wrong item, incorrect size, or wrong color. This means the product you received does not match what you ordered. If this happens, please contact us so we can arrange a return or exchange for the correct item.
• The item was damaged or defective upon arrival. We take care in packaging your order, but if your item arrives damaged or with a manufacturing defect, please notify us immediately. We will gladly assist you with a return or a suitable resolution.
• We do not accept returns for change-of-mind, subjective dissatisfaction, or sizing issues if the correct size was sent based on your order. We encourage you to review product details and sizing charts carefully before ordering. Returns are only accepted for errors on our part or if the product is faulty upon arrival.

2. Return Time Frame

All return requests must be submitted within 30 days of receiving your order. Requests submitted after this window will not be eligible for return or refund.

3. Mandatory Requirements for Return Requests

To initiate a return, please contact our customer support team through the “Contact Us” page on our website. In your initial message, you must provide all of the following:

• Full Name: As shown on the order
• Order Number: The unique code provided in your order confirmation
• Detailed Description: A clear explanation of the issue (e.g., wrong size, wrong color, damaged item, etc.)
• Photo Evidence:
  
  • At least 2 clear, close-up, and well-lit images showing the issue
  • Photos should include:
    • The affected area or damage
    • The item’s size tag (if size is incorrect)
    • The full front and back of the product
• Return Preference: Let us know if you prefer a replacement or refund

Important: Return requests without complete photographic evidence will be automatically rejected.

4. Return & Refund Process

Once your return request is reviewed and approved:

• If a replacement is available, it will be shipped free of charge.
• If the item is out of stock, we will issue a full refund to your original payment method.

We will notify you via email once your return is processed.

5. Items Not Eligible for Return

We cannot accept returns or issue refunds in the following cases:

• Missing or incomplete photo documentation
• Damage caused by misuse, washing, or wear and tear after receipt
• Items returned without authorization
• Any return initiated after 30 days from delivery

Need Help?

If you have any questions or concerns about your return, please don’t hesitate to reach out. Our customer support team is always ready to assist you.

Contact us via the [Contact Us] page or email: support@coastaltee.com

From checkout to delivery, we want your shopping experience to be smooth and worry-free. Below is a detailed guide to how we ship your order.

Shipping Area

We currently ship throughout the United States. International shipping is not yet available, but we’re working on it.

1. Getting Your Order Ready: Processing Times

Once your order is placed, our team works diligently to prepare and package your items for shipment.

• Standard Processing: Most orders are processed and ready to leave our facility within 1 to 2 business days.
• Priority Processing for Weekday Orders: For orders placed before 2:00 PM Eastern Standard Time (EST) on weekdays (Monday through Friday, excluding holidays), we make every effort to process them on the same day.
• Observance of U.S. Postal Holidays: Please note that we observe all major U.S. postal holidays, during which our processing center will be closed. Processing will resume on the next business day following the holiday.

2. How Long Until You Receive Your Order: Delivery Timeline

Once your order has been processed and shipped, you can generally expect it to arrive within the estimated timeframe.

• Standard Delivery Estimate: The estimated delivery time for most orders is 5 to 7 business days after the order has been processed and shipped. Please note that this is an estimate and actual delivery times may vary depending on your specific location within the United States.
• Potential for Delays: While we strive to meet these delivery timelines, occasional delays can occur, particularly during peak shopping seasons or due to factors such as adverse weather conditions and unforeseen issues with our shipping carriers. We appreciate your patience should such instances arise.

3. Our Trusted Shipping Partners

To ensure your package is delivered reliably and efficiently, we partner with reputable shipping companies:

We utilize the services of the United States Postal Service (USPS), United Parcel Service (UPS), and FedEx, among other trusted carriers. The specific carrier for your order will be chosen based on factors such as the delivery destination and the size and weight of your package, with the goal of selecting the fastest and safest delivery method.

4. Shipping Fee

• A flat rate of $6.99 applies to all domestic orders.
• You’ll always know your shipping cost upfront.

5. Keeping You Informed: Track Your Package

We want you to be able to follow your order’s journey:

Tracking Information via Email: As soon as your order departs our warehouse, you will receive an email notification that includes your unique tracking number. This allows you to monitor the real-time status of your delivery directly through the carrier’s website or tracking portal.

We know you’re excited to receive your new gear, and we’re here to make sure it gets to you as fast and reliably as possible. Here’s everything you need to know about our shipping process – from processing time to lost package support.

Shipping Coverage

We currently ship to all 50 U.S. states, including Alaska and Hawaii.
At this time, we do not offer international shipping or delivery to APO/FPO addresses.

1. Processing Time

Our team gets to work quickly once you place your order:

• Orders are processed within 1 – 2 business days.
• Orders placed before 2:00 PM EST (GMT-5) on weekdays are prioritized for same-day processing.
• Orders placed after the cut-off time, on weekends, or during holidays will be processed the following business day.
• We observe major U.S. postal holidays and resume operations the next business day.

2. Shipping Duration

Once your order has been processed, it is handed off to our delivery partners. Estimated delivery time is:

• 5 – 7 business days via standard shipping.
• Total time from order to delivery is typically 6 – 9 business days.

Delivery times may vary slightly depending on your location, weather, or high-volume periods like holidays.

3. Delivery Carriers

We partner with trusted national carriers to ensure safe and timely delivery:

• USPS
  
• UPS
  
• FedEx
  

We choose the most efficient shipping method based on your destination and package type.

4. Shipping Fees

We keep shipping simple and affordable:

• Flat-rate shipping: $6.99 per order – no hidden fees.
• No additional charges based on package weight, item quantity, or delivery location within the U.S.

5. Tracking Information

As soon as your package ships, we’ll send you an email with a tracking number.

• Tracking may take up to 48 hours to show movement after the carrier receives the package.
• Didn’t get your tracking email within 3 business days? Please reach out to our support team so we can assist you.

6. Lost or Missing Packages

We understand how frustrating it can be when a package doesn’t show up as expected. Here’s what to do:

• If your order shows as “Delivered” but you haven’t received it:
  • Check around your home, porch, mailbox, or with neighbors.
  • Wait 24 hours, as some carriers mark packages “delivered” before they actually arrive.
• If your package is still missing after 24 hours, contact our support team within 7 business days.
• We’ll work with the carrier to investigate and resolve the issue. In most cases, we can offer a replacement or refund, depending on the outcome of the carrier’s investigation.

7. Incorrect Address Policy

Please ensure your shipping address is accurate before placing your order.

We are not responsible for:

• Delays caused by incorrect or incomplete addresses.
• Packages delivered to incorrect addresses due to customer input.
• Parcels returned to sender or lost due to invalid address information.

If a package is returned to us due to an address issue:

• A $6.99 re-shipping fee will be charged to send it again.
• Unclaimed or undeliverable packages may be discarded after 30 days if not resolved.

Questions? We’re Here to Help.

If you have any concerns about your order, delivery status, or need assistance with a lost package or address correction, please don’t hesitate to contact our support team at support@coastaltee.com. We’re committed to making your experience with us seamless and stress-free.

If your order is delayed beyond 10 business days or marked delivered but not received, please contact our support team. We’re here to assist you every step of the way.