Refund and Returns Policy

At Coastaltee, we take pride in delivering high-quality products to our customers. However, if something isn’t right with your order, we’re here to help. Please read our return policy carefully before submitting a return request.

1. Eligibility for Returns

We accept returns for both faulty and non-faulty items.

For faulty items: If a product has a manufacturing defect or was damaged during shipping, you can return it for a replacement or a full refund.

For non-faulty items: If you’re not satisfied with your purchase for any reason or simply want a different item, you can still return it. Please ensure the item is in its original condition, with all tags attached and has not been used.

2. Return Time Frame

All return requests must be submitted within 30 days of receiving your order. Requests submitted after this window will not be eligible for return or refund.

3. Mandatory Requirements for Return Requests

To initiate a return, please contact our customer support team through the “Contact Us” page on our website. In your initial message, you must provide all of the following:

• Full Name: As shown on the order
  
• Order Number: The unique code provided in your order confirmation
  
• Detailed Description: A clear explanation of the issue (e.g., wrong size, wrong color, damaged item, etc.)
  
• Photo Evidence:
  
  • At least 2 clear, close-up, and well-lit images showing the issue
    
  • Photos should include:
    
    • The affected area or damage
      
    • The item’s size tag (if size is incorrect)
      
    • The full front and back of the product
      
• Return Preference: Let us know if you prefer a replacement or refund

 Important: Return requests without complete photographic evidence will be automatically rejected.

4. Return & Refund Process

Once your return request is reviewed and approved:

• If a replacement is available, it will be shipped free of charge.
  
• If the item is out of stock, we will issue a full refund to your original payment method.
  
• We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, it will be issued within 7 days and you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

5. Items Not Eligible for Return

We cannot accept returns or issue refunds in the following cases:

• Missing or incomplete photo documentation
  
• Damage caused by misuse, washing, or wear and tear after receipt
  
• Items returned without authorization
  
• Any return initiated after 30 days from delivery
  

Need Help?

If you have any questions or concerns about your return, please don’t hesitate to reach out. Our customer support team is always ready to assist you.

Contact us via the Contact Us page or email: support@coastaltee.com