Privacy Policy

Overview

At our store, we deeply value your privacy and trust. We understand that shopping online involves sharing personal information, and we are committed to keeping that information safe, secure, and used responsibly. Our goal is not only to offer beautifully handcrafted home decor but also to ensure that your online experience is secure, transparent, and respectful of your privacy. We want you to feel confident that any information you provide, whether it is your name, email address, shipping address, or payment details, will be handled with care and in accordance with the highest standards of data protection. This Privacy Policy explains the types of information we collect, how we use it, and the choices you have regarding your personal data. It applies to all visitors, users, and customers of our website. By using our website, you agree to the practices described in this policy and acknowledge that your information will be managed as outlined below.

Information We Collect

When you visit our website or make a purchase, we collect various types of information to provide a smooth and personalized shopping experience, to fulfill your orders efficiently, and to improve our services. This includes personal information such as your name, email address, phone number, shipping and billing address, and payment details, which are necessary to process orders, issue refunds, or communicate with you regarding your purchases. We also collect account information for users who register on our site, including login credentials, preferences, and order history, to allow you to manage your account, track your past orders, and receive personalized recommendations. In addition, we gather information about your device and browsing activity, such as your IP address, browser type, operating system, pages visited, and interactions with our website, which helps us analyze trends, improve website functionality, and enhance user experience. Marketing-related information, including your communication preferences and opt-in status for newsletters or promotional emails, is collected to ensure that we send you only the content you have agreed to receive. We may also collect other information you voluntarily provide, such as feedback, product reviews, or responses to surveys, which allows us to better understand your needs and enhance our products and services. All of the information we collect is used responsibly and in accordance with this Privacy Policy, and we take measures to ensure it is protected and handled securely.

How We Use Your Information

Your information is used to process and fulfill orders, including shipping, payment, and refunds, to communicate with you about your orders or customer service inquiries, to personalize your shopping experience, to send promotional communications if you have opted in, and to analyze site usage and trends to improve our website and services. We may also use the information to prevent fraudulent or unauthorized transactions and to comply with legal requirements.

Sharing Your Information

We respect your privacy and do not sell or rent your personal information. We may share your information with service providers who assist us in processing payments, shipping orders, and providing customer support. We may also disclose information when required by law or in the event of a legal investigation. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, remember preferences, analyze website traffic, and provide personalized content. You can adjust your browser settings to refuse cookies, but some website features may not function properly without them.

Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information. While we strive to use appropriate security measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Choices

You have the right to opt out of marketing emails, access or correct your personal information, request deletion of your personal data where applicable, and manage your account preferences. To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to read their privacy policies.

Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Updated versions will be posted on this page with a revised “Last Updated” date. We encourage you to check this page periodically for the latest information.

Contact Us

If you have any questions about this Privacy Policy or how your information is used, please contact us at:

Email:support@coastaltee.com
Support Hours:8:00 AM - 5:30 PM (EST), Mon - Fri
Address:5318 2nd St #191, Long Beach, CA 90803, United States